Here is a list of the most common questions and answers our users have asked when using our smart devices and app.
️Most Frequently Asked Question
The body composition data seems inaccurate.
I Can’t Find My Device
Need Product Service or Exchange?
Inquiries Regarding Smart Devices
1. Bluetooth Connection
How to Pair atflee Smart Devices with the App
Android Bluetooth Pairing Issues with atflee Smart Devices
iOS Bluetooth Pairing Issues with atflee Smart Devices
2. Scale Error Display
What does Lo mean on the scale display?
What does Err mean on the scale display?
What does C mean on the scale display?
The scale is not powering on.
3. Scale Without Handlebars
Product Name: T8, T9, TX, Wider9, U8, UX
The Body Fat Percent and Skeletal Muscle Mass data seem inaccurate.
Detailed Body Composition Data is Not Measured (Measurement Failed Popup Appears)
What Are the Correct Conditions and Posture for Accurate Measurement?
T8 How Do I Enable Athlete Mode?
4. Scale With Handlebars
Product Name: iGrip1, iGrip2, iGripX
The Body Fat Percent and Skeletal Muscle Mass data seem inaccurate.
Detailed Body Composition Data is Not Measured (Measurement Failed Popup Appears)
What Are the Correct Conditions and Posture for Accurate Measurement?
App Usage Inquiries
5. Permission Settings
Why does the app require a network connection?
Why are Location and Nearby Device Permissions Required for Bluetooth Pairing?
6. How to Use
Sign inEmail Sign-in I forgot my password.
Social Sign-in I already signed up, but it redirects me to the sign-up screen instead of signing in.
I didn’t receive the email verification.
Profile ManagementHow can I switch profiles?
What is the maximum number of profiles I can add?
What are profile types?
How can I edit main profile information?
How can I edit sub profile information?
How do I delete a profile?
Smart MeasurementHow do I measure the weight of babies or pets?
I want to view all body composition ratings at a glance.
I want to delete my smart measurement records.
What does the (!) Warning label mean in the measurement details?
Other SettingsI forgot my App Lock password.
How do I delete my account?
Third-Party App IntegrationHow do I connect the iOS Apple Health app?
How can I sync with the Samsung Health app on Android ?
Is it possible to transfer data from Fitdays?
Precautions
Are there any specific users who should exercise caution when using the smart scale?
What are the smartphone specifications required to connect the app?
Didn't find the answer to your question?
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